Common Help Topics
Select a topic that best describes your issue when reaching out to support.
Login or account access
Can't sign in, forgot password, or session issues on the dashboard or mobile app.
Missing organization access
Logged in but don't see your organization's data, or need your account linked to an org.
Donation report questions
Missing transactions, totals not matching, or questions about a specific donation record.
Fund or category updates
Need to add, rename, or remove a fund or giving category on your kiosk.
Reader offline or disconnected
Your card reader is showing as offline, stale, or not accepting taps.
Device or kiosk status questions
Kiosk not displaying correctly, device showing wrong status, or hardware setup questions.
How to Reach Us
When contacting support, include your organization name, email address, and a short description of the issue. This helps us locate your account and respond faster.